You must arrive at least 15 min early for your tour.
Tours cancelled by the customer within 72 hours of launch time will not be refunded. No shows will not be refunded.
Rescheduling is not available within 72 hours of your scheduled tour launch time.
All tours cancelled by the customer prior to 72 hours of launch time are refundable.
Customers will receive a full refund in the event of hazardous weather/conditions. Desoto Tours LLC. will notify the customer by phone and or email of such cancellation.
For the safety of our guests actively participating in a tour Desoto Tours LLC. may delay a tour in whole or part due to hazardous weather/conditions, only when Desoto Tours LLC. deems it safe will the tour resume.
Desoto Tours LLC does not guarantee sunshine, we kayak in light rains and or overcast conditions.