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- You must arrive at least 15 min early for your tour.
- Tours cancelled by the customer within 72 hours of launch time will not be refunded. No shows will not be refunded.
- Rescheduling is not available within 72 hours of your scheduled tour launch time.
- All tours cancelled by the customer prior to 72 hours of launch time are refundable.
- Customers will receive a full refund in the event of hazardous weather/conditions. Desoto Tours LLC. will notify the customer by phone and or email of such cancellation.
- For the safety of our guests actively participating in a tour Desoto Tours LLC. may delay a tour in whole or part due to hazardous weather/conditions, only when Desoto Tours LLC. deems it safe will the tour resume.
- Desoto Tours LLC does not guarantee sunshine, we kayak in light rains and or overcast conditions.